tag:www.harveststatus.com,2005:/historyHarvest Status - Incident History2024-03-28T15:47:10ZHarvesttag:www.harveststatus.com,2005:Incident/198769142024-01-31T17:34:42Z2024-01-31T17:34:42ZIssues exporting data from Harvest<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>17:34</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>16:00</var> UTC</small><br><strong>Investigating</strong> - We are investigating an issue that is impacting exporting data from Harvest. Sorry for the inconvenience caused while we resolve this issue.</p>tag:www.harveststatus.com,2005:Incident/198617112024-01-30T11:27:24Z2024-01-30T11:27:24ZChrome extension broken for some users<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>11:27</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>21:58</var> UTC</small><br><strong>Identified</strong> - The Chrome extension is not working for some users. Our team has submitted an update to Google and is awaiting approval. During this time, the extension page on the Chrome Web Store is unavailable. We will update this status once the new version is available through Chrome.</p>tag:www.harveststatus.com,2005:Incident/198217862024-01-25T09:16:11Z2024-01-25T14:51:25ZHarvest Performance Issues<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>09:16</var> UTC</small><br><strong>Resolved</strong> - All functionality has been fully restored and the incident is now resolved. The team put in place countermeasures to address the denial of service attack and stabilize our systems. Our engineering team is investigating improvements to ensure service is not interrupted in the future. We're sorry for the interruption and thank you again for your patience.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>02:53</var> UTC</small><br><strong>Update</strong> - Our fixes have resolved the earlier issues some customer experienced. We will continue to monitor our systems closely and will move to updates every 6 hours. Thank you again for your patience!</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>00:46</var> UTC</small><br><strong>Monitoring</strong> - Fixes have been put in place and your account should be working normally. We're continuing to monitor our systems closely at this time. Your patience through this has been greatly appreciated.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>22:44</var> UTC</small><br><strong>Identified</strong> - Our apps are having issues due to a DDoS attack. This is affecting logging into and using our apps. Our team is working on a fix and we're very sorry for the interruption.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>21:38</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>21:34</var> UTC</small><br><strong>Update</strong> - We're still investigating the issue impacting Harvest and Forecast accounts. We will continue to update this page as we have more information.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>20:26</var> UTC</small><br><strong>Investigating</strong> - The team is currently investigating performance issues with Harvest, and will post a more detailed status update here as soon as possible.</p>tag:www.harveststatus.com,2005:Incident/196465462024-01-08T18:08:22Z2024-01-08T18:08:22ZOutgoing Email service outage<p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>18:08</var> UTC</small><br><strong>Resolved</strong> - Email service is now operating correctly.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>18:05</var> UTC</small><br><strong>Update</strong> - We are still working through the remaining backlog of delayed emails but expect full resolution shortly.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>17:03</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>17:03</var> UTC</small><br><strong>Monitoring</strong> - We have resolved the issue with our email vendor and our systems are now going through the backlog of email that has queued up.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>16:31</var> UTC</small><br><strong>Update</strong> - Fixes have been implemented and we are currently working with our email vendor to restore the email service as quickly as possible.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>15:28</var> UTC</small><br><strong>Identified</strong> - We have identified the issue and are currently working with our email vendor to restore the email service as quickly as possible.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>14:31</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue with our outgoing email service.</p>tag:www.harveststatus.com,2005:Incident/195620862023-12-30T02:44:51Z2023-12-30T02:44:51ZOutgoing Email service outage<p><small>Dec <var data-var='date'>30</var>, <var data-var='time'>02:44</var> UTC</small><br><strong>Resolved</strong> - Email service is now operating correctly.</p><p><small>Dec <var data-var='date'>30</var>, <var data-var='time'>01:32</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented, and we are monitoring to ensure that emails are being sent correctly.</p><p><small>Dec <var data-var='date'>29</var>, <var data-var='time'>23:59</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue with our outgoing email service.</p>tag:www.harveststatus.com,2005:Incident/180769092023-08-07T19:09:58Z2023-08-07T19:09:58ZHarvest Import Performance Issues<p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>19:09</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>18:57</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>18:22</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>17:58</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>17:18</var> UTC</small><br><strong>Investigating</strong> - The team is currently investigating performance issues with Harvest imports. We're sorry for the inconvenience caused while we resolve this issue.</p>tag:www.harveststatus.com,2005:Incident/162236852023-02-22T10:10:57Z2023-02-22T10:10:57ZEmail delivery issues for Harvest and Forecast<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>10:10</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>08:19</var> UTC</small><br><strong>Update</strong> - We're no longer seeing email delays for Harvest and Forecast.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>23:25</var> UTC</small><br><strong>Update</strong> - We are experiencing email delays as our third-party provider continues to experience issues.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>22:01</var> UTC</small><br><strong>Update</strong> - Our email processing seems to be working well at the moment, but our third-party provider is still reporting issues.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>19:59</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>16:42</var> UTC</small><br><strong>Identified</strong> - A third-party email service is experiencing issues that is causing issues with email delivery for Harvest and Forecast</p>tag:www.harveststatus.com,2005:Incident/123815202022-10-20T17:02:50Z2022-10-20T17:02:50ZSystem Issue<p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>17:02</var> UTC</small><br><strong>Resolved</strong> - We believe the issue has been mitigated by our cloud provider. The team continues to monitor system performance for all customers. Apologies for the interruption, and thank you for your patience!</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>16:29</var> UTC</small><br><strong>Investigating</strong> - We are investigating a system issue which might be impacting some customers at this time. We are sorry for the inconvenience and will post updates here as soon as we can. Thank you for your patience.</p>tag:www.harveststatus.com,2005:Incident/111500962022-09-16T10:01:40Z2022-09-16T10:01:40ZEmail Delays for Harvest and Forecast<p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>10:01</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>09:23</var> UTC</small><br><strong>Monitoring</strong> - Our email provider has implemented a fix and we're seeing our email queues reducing.</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>08:15</var> UTC</small><br><strong>Identified</strong> - Our email provider is having issues, so our emails are going to be delivered with some delay. We appreciate your patience as they work through this, and will update you as soon as we have news.</p>tag:www.harveststatus.com,2005:Incident/102004392022-06-09T14:27:12Z2022-06-09T14:27:12ZEmail Delays for Harvest and Forecast<p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>14:27</var> UTC</small><br><strong>Resolved</strong> - Our queues have been cleared.</p><p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>13:44</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented by our email provider and the email queues are going down. We'll update you once they are all cleared.</p><p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>12:38</var> UTC</small><br><strong>Identified</strong> - Our email provider is having issues, so our emails are going to be delivered with some delay. We appreciate your patience as they work through this, and will update you as soon as we have news.</p>tag:www.harveststatus.com,2005:Incident/101685292022-06-07T15:40:05Z2022-06-07T15:40:06ZEmail Delays for Harvest and Forecast<p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>15:40</var> UTC</small><br><strong>Resolved</strong> - The deferred queues for our email provider went back down to zero. Issue resolved.</p><p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>15:00</var> UTC</small><br><strong>Investigating</strong> - We are investigating delays with email delivery from Harvest and Forecast with our email provider.</p>tag:www.harveststatus.com,2005:Incident/94466822022-03-02T20:10:20Z2022-03-02T20:10:20ZGetHarvest.com Performance Issues<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>20:10</var> UTC</small><br><strong>Resolved</strong> - Access to GetHarvest.com is now fully restored. Thank you for your patience!</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>19:33</var> UTC</small><br><strong>Update</strong> - GetHarvest.com is now operating without issue, and we are continuing to monitor the performance. Thank you for your patience during the outage today.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>18:42</var> UTC</small><br><strong>Monitoring</strong> - GetHarvest.com is still experiencing issues due to a third-party outage. You can sign in to your account by visiting https://id.getharvest.com/accounts. If you have questions regarding your Harvest account, email support@harvestapp.com.</p>tag:www.harveststatus.com,2005:Incident/94450322022-03-02T18:22:20Z2022-03-02T18:22:20ZGetHarvest.com Performance Issues<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>18:22</var> UTC</small><br><strong>Resolved</strong> - The third-party issues have been resolved. Access to getharvest.com is restored. Thank you for your patience!</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>16:15</var> UTC</small><br><strong>Update</strong> - GetHarvest.com is still experiencing issues. If you have questions regarding your Harvest account, you can email support@harvestapp.com for our support team. You can also sign in to your account by visiting https://id.getharvest.com/accounts.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>14:59</var> UTC</small><br><strong>Monitoring</strong> - GetHarvest.com is currently experiencing issues due to a third-party provider outage. We are monitoring the situation and will post an update here as soon as possible.</p>tag:www.harveststatus.com,2005:Incident/88554792021-12-15T17:03:50Z2021-12-15T17:03:50ZEmail Delays for Harvest and Forecast<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>17:03</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>16:32</var> UTC</small><br><strong>Monitoring</strong> - Email delivery times have returned to normal for Harvest and Forecast. We are monitoring email delivery for any further issues.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>16:08</var> UTC</small><br><strong>Identified</strong> - Email delivery times are improving for Harvest and Forecast. Our email provider has identified an issue that's causing the delays and working to resolve it.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>15:54</var> UTC</small><br><strong>Investigating</strong> - We are investigating delays with email delivery from Harvest and Forecast.</p>tag:www.harveststatus.com,2005:Incident/83818732021-11-02T22:56:01Z2021-11-02T22:56:01ZEmails slow to get delivered<p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>22:56</var> UTC</small><br><strong>Resolved</strong> - A fix has been implemented by Mailgun and all our emails are now back on track. Thanks for your patience!</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>22:46</var> UTC</small><br><strong>Identified</strong> - Our email service provider Mailgun is having an incident with auth which is delaying the delivery of our emails. We apologize for the inconvenience. They are implementing a fix now, and we'll update this as soon as we have new information.</p>tag:www.harveststatus.com,2005:Incident/80731482021-10-17T11:16:06Z2021-10-17T11:16:07ZHarvest Infrastructure Maintenance<p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>11:16</var> UTC</small><br><strong>Completed</strong> - We have completed the system maintenance at this time, and all Harvest customers should have access to Harvest again. Thanks for your patience while we performed this scheduled maintenance while we improved our infrastructure for all customers. Please let us know at support@harvestapp.com if you run into any issues with your Harvest access.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>24</var>, <var data-var='time'>17:30</var> UTC</small><br><strong>Scheduled</strong> - On Sunday October 17th, Harvest will be offline between 6am - 8am EDT for infrastructure maintenance. All of the details about this maintenance event are available on our blog at https://www.getharvest.com/blog/harvest-infrastructure-maintenance-on-october-17th-2021</p>tag:www.harveststatus.com,2005:Incident/79994452021-09-15T12:19:31Z2021-09-15T12:19:31ZIssues exporting data from Harvest<p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>12:19</var> UTC</small><br><strong>Resolved</strong> - We have resolved the earlier issue which was impacting export and attachment functionality in Harvest. Apologies for the inconvenience this caused to our customers.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>11:54</var> UTC</small><br><strong>Investigating</strong> - We are investigating an issue that is impacting exporting data from Harvest. Sorry for the inconvenience caused while we resolve this issue.</p>tag:www.harveststatus.com,2005:Incident/78397042021-08-25T11:18:45Z2021-08-25T11:19:17ZForecast SSL incident<p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>11:18</var> UTC</small><br><strong>Resolved</strong> - Forecast is back up and serving the correct certificate. This incident has been resolved. We're sorry for the inconvenience.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>11:08</var> UTC</small><br><strong>Identified</strong> - Forecast is displaying an error page due to a problem with its SSL certificate. We are actively fixing the issue.</p>tag:www.harveststatus.com,2005:Incident/76061922021-07-26T14:29:32Z2021-07-26T14:29:32ZHarvest performance issues<p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>14:29</var> UTC</small><br><strong>Resolved</strong> - Apologies to customers who saw errors on Harvest earlier today. Thanks for your patience while we resolved the performance issues.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>14:16</var> UTC</small><br><strong>Monitoring</strong> - At this time we believe the performance issue from earlier in the day has been mitigated. The team continues to monitor Harvest performance for all customers.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>14:01</var> UTC</small><br><strong>Update</strong> - Thanks for your patience while we continue to investigate the cause of the earlier issue, and carefully monitor Harvest performance for all customers.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>13:36</var> UTC</small><br><strong>Investigating</strong> - We are investigating a performance issue which might have resulted in some customers seeing errors on Harvest. Thank you for your patience while we investigate the issue.</p>tag:www.harveststatus.com,2005:Incident/69675572021-06-06T10:32:43Z2021-06-06T10:32:44ZScheduled Maintenance<p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>10:32</var> UTC</small><br><strong>Completed</strong> - We have completed this system maintenance, and everything is back online at this time. Thank you for your patience while we completed this work.</p><p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>10:02</var> UTC</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>20:00</var> UTC</small><br><strong>Scheduled</strong> - On Sunday June 6th between 10:00 UTC - 11:00 UTC (3:00am - 4:00am PDT, 6:00am - 7:00am EDT), we will be performing scheduled maintenance to upgrade our infrastructure. Harvest and Forecast might be unavailable for up to 1 hour during this window. Apologies for any inconvenience this maintenance may cause. Thank you for your patience while we complete this work.</p>tag:www.harveststatus.com,2005:Incident/71074942021-05-28T10:29:01Z2021-05-28T10:29:01ZHarvest for iPhone push notifications unavailable<p><small>May <var data-var='date'>28</var>, <var data-var='time'>10:29</var> UTC</small><br><strong>Resolved</strong> - We've fixed the issue and push notifications to Harvest for iPhone are verified to be working again. We're sorry for the trouble with Harvest for iPhone today!</p><p><small>May <var data-var='date'>28</var>, <var data-var='time'>08:49</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>May <var data-var='date'>28</var>, <var data-var='time'>08:48</var> UTC</small><br><strong>Identified</strong> - The Harvest for iPhone app currently doesn't receive push notifications from Harvest.</p>tag:www.harveststatus.com,2005:Incident/67696332021-05-02T10:36:49Z2021-05-02T10:36:50ZScheduled Maintenance<p><small>May <var data-var='date'> 2</var>, <var data-var='time'>10:36</var> UTC</small><br><strong>Completed</strong> - We have completed this scheduled system maintenance. Thanks for your patience while we performed this work. All systems are back online at this time.</p><p><small>May <var data-var='date'> 2</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>16</var>, <var data-var='time'>19:57</var> UTC</small><br><strong>Scheduled</strong> - On Sunday May 2nd between 10:00 UTC - 10:45 UTC (3:00am - 3:45am PDT, 6:00am - 6:45am EDT), we will be performing scheduled maintenance on our systems infrastructure. Harvest and Forecast might be unavailable for up to 45 minutes during this window. Apologies for any inconvenience this may cause. Thank you for your patience while we complete this work.</p>tag:www.harveststatus.com,2005:Incident/67888182021-04-19T21:05:46Z2021-04-19T21:05:46ZEmail delivery issue<p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>21:05</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>20:45</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>19:49</var> UTC</small><br><strong>Identified</strong> - The issue has been identified by our email delivery service and a fix is in the works.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>19:35</var> UTC</small><br><strong>Investigating</strong> - The team is currently investigating email delivery issues and will post updates here as soon as we have more information.</p>tag:www.harveststatus.com,2005:Incident/65595042021-03-18T09:34:17Z2021-03-18T09:34:18ZForecast unavailable<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>09:34</var> UTC</small><br><strong>Resolved</strong> - Forecast is available again. We're very sorry for the trouble accessing Forecast today!</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>09:14</var> UTC</small><br><strong>Update</strong> - We've added more resources and are still looking into the root cause.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>08:36</var> UTC</small><br><strong>Identified</strong> - We've identified the cause and are working on a fix. Sorry for the interruption!</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>08:25</var> UTC</small><br><strong>Investigating</strong> - Forecast is currently unavailable and we're investigating.</p>tag:www.harveststatus.com,2005:Incident/56999792020-12-01T21:19:25Z2020-12-01T21:48:12ZHarvest unavailable for some customers<p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>21:19</var> UTC</small><br><strong>Resolved</strong> - This issue has been resolved. Thanks for your patience!</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>21:18</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we're monitoring the results.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>21:13</var> UTC</small><br><strong>Identified</strong> - The issue has been identified, and we're working on a fix.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>21:09</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>21:06</var> UTC</small><br><strong>Investigating</strong> - We're currently looking into this issue.</p>