General Site Problems

Incident Report for Harvest

Resolved

We have restored our database cluster to full operation at this time. We apologize to customers who were affected by this issue earlier. As always, thank you for your support.
Posted Oct 03, 2018 - 17:19 UTC

Update

The recovery process to restore our database cluster to full health is continuing successfully. We are targeting optimal levels of capacity in all locations within a few hours.
Posted Oct 03, 2018 - 10:26 UTC

Monitoring

No problems should be happening anymore, but we are still working on restoring our database cluster to full health.
Posted Oct 03, 2018 - 08:25 UTC

Update

A hardware failure caused a problem in our database cluster. We initiated a procedure to remove the failed server, but this has caused some instability in our database systems and we are working to resolve the issue
Posted Oct 03, 2018 - 06:52 UTC

Identified

We have found the issue and are applying a fix
Posted Oct 03, 2018 - 06:41 UTC

Investigating

The team is currently investigating reports of general problems tracking time and saving projects.
Posted Oct 03, 2018 - 06:32 UTC
This incident affected: Forecast Application, Harvest Application and API, Harvest Background Jobs, Harvest Email Service, and Harvest Third Party Integrations.