We have restored our database cluster to full operation at this time. We apologize to customers who were affected by this issue earlier. As always, thank you for your support.
Posted 7 months ago. Oct 03, 2018 - 17:19 UTC
Update
The recovery process to restore our database cluster to full health is continuing successfully. We are targeting optimal levels of capacity in all locations within a few hours.
Posted 7 months ago. Oct 03, 2018 - 10:26 UTC
Monitoring
No problems should be happening anymore, but we are still working on restoring our database cluster to full health.
Posted 7 months ago. Oct 03, 2018 - 08:25 UTC
Update
A hardware failure caused a problem in our database cluster. We initiated a procedure to remove the failed server, but this has caused some instability in our database systems and we are working to resolve the issue
Posted 7 months ago. Oct 03, 2018 - 06:52 UTC
Identified
We have found the issue and are applying a fix
Posted 7 months ago. Oct 03, 2018 - 06:41 UTC
Investigating
The team is currently investigating reports of general problems tracking time and saving projects.
Posted 7 months ago. Oct 03, 2018 - 06:32 UTC
This incident affected: Harvest Application and API, Harvest Third Party Integrations, Harvest Report Exports by Email, Harvest Email Service, and Harvest Forecast.