Outgoing Email service outage

Incident Report for Harvest

Resolved

Email service is now operating correctly.
Posted Jan 08, 2024 - 18:08 UTC

Update

We are still working through the remaining backlog of delayed emails but expect full resolution shortly.
Posted Jan 08, 2024 - 18:05 UTC

Update

We are continuing to monitor for any further issues.
Posted Jan 08, 2024 - 17:03 UTC

Monitoring

We have resolved the issue with our email vendor and our systems are now going through the backlog of email that has queued up.
Posted Jan 08, 2024 - 17:03 UTC

Update

Fixes have been implemented and we are currently working with our email vendor to restore the email service as quickly as possible.
Posted Jan 08, 2024 - 16:31 UTC

Identified

We have identified the issue and are currently working with our email vendor to restore the email service as quickly as possible.
Posted Jan 08, 2024 - 15:28 UTC

Investigating

We are currently investigating an issue with our outgoing email service.
Posted Jan 08, 2024 - 14:31 UTC
This incident affected: Harvest Email Service.
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